Terms & Conditions

2. Description of Service

StatusVault is an Android utility application built with Expo/React Native that allows users to view and save WhatsApp and WhatsApp Business status media (images and videos) that are already present on the user's own device. The App operates entirely offline for media processing — all status viewing and saving occurs locally on your device.

3. License and Permitted Use

We grant you a limited, non-exclusive, non-transferable, revocable license to use the App on your Android device for personal, non-commercial purposes, subject to these Terms.

You agree NOT to:

• Copy, modify, distribute, decompile, or reverse-engineer any part of the App
• Use the App to infringe the intellectual property, privacy, or publicity rights of others
• Use the App for any unlawful, fraudulent, or harmful purpose
• Attempt to access, modify, or interfere with our server-side systems (hosted on Railway)
• Resell, sublicense, or commercially exploit the App or its features
• Save or share content belonging to others without their explicit permission
• Use automated scripts, bots, or tools to interact with the App

4. User Responsibilities

You are solely responsible for:

• Ensuring you have permission to save and share any status content you download via this App
• Complying with WhatsApp's Terms of Service and applicable copyright, privacy, and data protection laws
• Respecting the privacy and intellectual property rights of status creators
• Keeping your Google account credentials secure (if using Google Sign-In for Pro sync)
• Maintaining a compatible Android device (Android 8.0+) with sufficient storage space
• Ensuring your device meets the App's technical requirements as listed on the Play Store

6. Payment Processing

All payments are processed securely by Razorpay Software Private Limited, a licensed payment aggregator regulated by the Reserve Bank of India (RBI). By making a payment, you also agree to Razorpay's Terms of Service and Privacy Policy.

Supported payment methods via Razorpay:

• UPI (PhonePe, Google Pay, Paytm, BHIM, etc.)
• Credit/Debit Cards (Visa, Mastercard, RuPay, American Express)
• Net Banking (50+ Indian banks)
• Wallets (Paytm Wallet, Mobikwik, etc.)

Security measures:

• Payment verification via HMAC-SHA256 signature validation on our Railway-hosted backend
• No raw payment credentials, card numbers, or UPI PINs ever touch our servers
• All API communication enforced over HTTPS with TLS 1.2+
• Firebase Authentication tokens required for all authenticated requests

7. Refund and Cancellation Policy

Exceptions — we will issue a refund if:

• You were charged but your Pro subscription was not activated due to a technical failure on our end. Contact us within 7 days with your Razorpay Payment ID.
• You were charged twice for the same subscription period (duplicate transaction).
• The App is fundamentally non-functional on your specific device and we are unable to resolve the issue within 14 days of your detailed report.

How to request a refund:

1. Email ahmedsameerbinan2@gmail.com with your Order ID, Razorpay Payment ID, and detailed reason.
2. Refund requests are reviewed within 5 business days.
3. Approved refunds are processed via the original payment method within 7–10 business days.

Refund disputes can also be raised directly with Razorpay through their Customer Support Portal.

8. Free Tier and Advertisements

The free tier of StatusVault displays non-personalized advertisements served by Google AdMob (via the react-native-google-mobile-ads library). By using the free tier, you acknowledge and consent to the display of ads as described in our Privacy Policy and Google's Ad Technologies Policy.

Ad experience details:

• Ads are displayed as banner ads and occasional interstitial ads between actions
• Ad content is selected by Google's algorithms, not by StatusVault
• Pro subscription removes all ads for the duration of your active plan
• You can opt out of personalized ads via your Google Account settings

10. Disclaimer of Warranties

The App is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to:

• Uninterrupted, error-free, or secure operation
• Compatibility with all Android devices, OS versions, or WhatsApp versions
• Continued access to WhatsApp status files (which depends on WhatsApp's storage implementation)
• Accuracy, completeness, or reliability of any content accessed via the App

11. Limitation of Liability

To the maximum extent permitted by applicable law (including the Indian Consumer Protection Act, 2019), the Developer shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of data, media files, or device functionality
• Loss of profits, revenue, or business opportunities
• Claims by third parties related to content you save or share
• Any damages arising from WhatsApp policy changes or App Store decisions

Our total aggregate liability to you for any claim arising from these Terms or your use of the App shall not exceed the amount you paid for the App (if any) in the 12 months preceding the claim, or ₹100 (one hundred rupees), whichever is greater.

12. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of India, without regard to its conflict of law principles.

Dispute resolution:

1. Before initiating any legal proceedings, you agree to attempt to resolve the dispute informally by contacting us at ahmedsameerbinan2@gmail.com.
2. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts located in Kerala, India.
3. Consumer disputes may also be addressed through the National Consumer Helpline, the National Consumer Disputes Redressal Commission (NCDRC), or the Government of India's Online Dispute Resolution (ODR) portal.

14. Changes to Terms

We may revise these Terms at any time to reflect changes in our services, legal requirements, or business practices. The updated Terms will be posted at this URL with a new "Last updated" date.

Your acceptance: Your continued use of the App after any changes constitutes acceptance of the new Terms. For material changes that significantly affect your rights or obligations, we will provide at least 7 days' notice via an in-app notification before the changes take effect.

We encourage you to review this page periodically to stay informed about our terms and policies.

15. Contact Information